Customer Service And Corporate Social Responsibility

Customer Service Corporate Social Responsibility of The Comcast Corporation Patrick Naughton Bridgewater State University Author Note This paper was prepared for COMM 226 Introduction to Public Relations fall 2015 Customer Service Corporate Social Responsibility of The Comcast Corporation Introduction Customer Service Corporate Social Responsibility Social responsibility is a belief that one has both, the moral and ethical responsibility to base decisions based off of the effect which it will have on society. This means that as human beings it is our responsibility, better yet our obligation to work in coordination with one another in efforts to better the planet’s well-being as well as our company’s. Corporate†¦show more content†¦The corporation’s current CEO, Brian Roberts, took his position as president in 1990 while his father and co-founder, Ralph Roberts, stayed on as both, chief executive and chairman of the company. They have expanded over the past two decades through acquiring other, smaller media and broadcasting companies. The largest acquisition being the purchase of ATT’s cable provisions in 2001 for an immense $45 billion becoming America’s largest cable provider at the time. To date, The Comcast Corporation remains the largest broadcasting company in the industry with a n estimated 30 million subscribers and a net worth of nearly $148 billion. The Comcast Corporation’s Customer Service Company Perceptions Xfinity’s customer care is confident in their customer service guarantee which appears promising. (Xfinity, 2015) The guarantee wants you to be amazed with the choices Comcast offers, excited by the innovation we provide and satisfied with the service and reliability of every interaction. Interestingly enough, the guarantee wants these things yet does not officially guarantee them. After sifting through all of the rhetoric, the entire statement only really guaranteed one thing - a 30-day money-back guarantee which claims that if you wish to cancel for any reason you can do so in the first 30 days and get your money back. return all equipment in good working order and we’ll refund theShow MoreRelatedCustomer Service And Corporate Social Responsibility1444 Words   |  6 PagesIntroduction Customer Service Corporate Social Responsibility Social responsibility is a belief that one has both, the moral and ethical responsibility to base decisions based off of the effect which it will have on society. This means that as human beings it is our responsibility, better yet our obligation to work in coordination with one another in efforts to better the planet’s well-being as well as our company’s. Corporate social responsibility adheres to the same policy, only in a corporate environmentRead MoreThe Importance Of Corporate Social Responsibility Development1196 Words   |  5 Pages Introduction Recent decades have witnessed the importance of Corporate Social Responsibility development in business landscapeï ¼Å'which is defined as be responsibility to all corporation activities with environment sustainable. Whether a small enterprise or a multinational company, CSR is an integral part of company to promote brand imageï ¼Å'enhance social harmony. And it also become a standard of company working measurement. Internallyï ¼Å'the CSR activities give staff respect and welfare, and forRead MoreTypes Of Corporate Social Responsibility1539 Words   |  7 Pagescompany provided a good or service to a consumer it received a profit in return. Owning a business has developed into a greater thing then the cut and dry definition previously mentioned. Society’s desires have changed with the times, and it burdens businesses to accept more social responsibility for the cost of doing business. In order for a business to continue to be successful in this rapidly changing business world it must accept the changes of corporate social responsibility. One of the most significantRead MoreArguments for and Against Corporate Social Responsibility1004 Words   |  5 PagesWhat is corporate social responsibility? Give arguments for and against social responsibility? Ans. Social Responsibility Social responsibility can be defined as: â€Å"A business’s obligation to follow goals that are good for both organization and society in the long-term, and are not required by law.† Corporate Social Responsibility The term corporate social responsibility came in to common use in the early 1970s. It means the duty of an organization towards society in order to prove itselfRead MoreThe Conception Of Corporate Social Responsibility1236 Words   |  5 PagesSocial responsibility is the accountability of companies for the contacts of its results along with actions on civilization and the surroundings, through crystal clear and ethical performance with the purpose of gives to continue progress together with the strength and the benefit of people. The truth so as to the expressions itself has tainted above this point also recommends that the significance qualified to perception for example, corporate social responsibility will maintain to progress inRead MoreSocial Responsibility Of Marketing : Does It Work?1640 Words   |  7 Pages Social Responsibility in Marketing: Does It Work? Amita Bajwa, Paulette Brown, Eric Burke, Sheron Curtis-Stokes, Raychale Dukeman, Jon Reed Kennesaw State University – Ruby C68 May 21, 2017 Socially responsible marketing is a marketing philosophy where a business considers what is in the best interest of society in the present and long term (DeWitt Dahlin, 2009). Corporate Social Responsibility (CSR) is not new to businessRead MoreThe Social Performance Of Apple Incorporation And The Impact Of Corporate Social Responsibility On The Multinational Business Organization987 Words   |  4 Pagesstrategies that have enhanced the social performance in the society. Corporate social responsibility plays a fundamental role in improving the relationship between a business and the local community (Taylor, 2010). Social performance of a business can ensure that it builds the good reputation among the customers thus improving the sales of the firm. This paper examines the social performance of Apple incorporation and the impact of corporate social responsibility on the multinational business organizationRead MoreThe Impact Of Corporate Social Responsibility On Organizational Stabi lity999 Words   |  4 Pages Part 2: The Impact of Corporate Social Responsibility on Organizational Stability (cite friedman http://www.lexology.com/library/detail.aspx?g=b22d13e7-1640-413b-9832-8a4d5454e8ab) We have talked about some benefits that Cadbury Schweppes brings to local suppliers in Ghana, and their responsibilities towards the environment and towards stakeholders in general. In this part, we are going to define the corporate social responsibility based on the course material we learned, talk about the impact itRead MoreCorporate Social Responsibility : A Company s Responsibility Essay1737 Words   |  7 Pages LITERATURE REVIEW Corporate Social Responsibility can be defined as a company’s responsibility to ensure ethical business behavior, contribution to the economic development of a country, improve the lifestyle of its own workforce and their family members, betterment of local community and overall society. It is some small amount of cost done by the company which effect can’t be seen in the present but in long term it promotes positive image for the company. Successful CSR program can take a companyRead MoreCorporate Social Responsibilities : Carroll s Pyramid1422 Words   |  6 PagesModel 1. Carroll’s Pyramid Carroll (1991) organized different corporate social responsibilities as a four-layered pyramid model and called it the pyramid of responsibilities. The four different responsibilities - economical, legal, ethical and philanthropic are the layers of the pyramid. Corporate social responsibility involves the conduct of a business so that it is economically profitable, law abiding, ethical and socially supportive. To be socially responsible then means that profitability and Customer Service And Corporate Social Responsibility Introduction Customer Service Corporate Social Responsibility Social responsibility is a belief that one has both, the moral and ethical responsibility to base decisions based off of the effect which it will have on society. This means that as human beings it is our responsibility, better yet our obligation to work in coordination with one another in efforts to better the planet’s well-being as well as our company’s. Corporate social responsibility adheres to the same policy, only in a corporate environment. This means that every corporation has the innate ability to make decisions that affect our vitality as a whole when applying those decisions in business. Businesses must be aware of the effect on the community and the environment†¦show more content†¦The largest acquisition being the purchase of ATT’s cable provisions in 2001 for an immense $45 billion becoming America’s largest cable provider at the time. To date, The Comcast Corporation remains the largest broadcasting company in the industry with an e stimated 30 million subscribers and a net worth of nearly $148 billion. The Comcast Corporation’s Customer Service Company Perceptions Xfinity’s customer care is confident in their customer service guarantee which seems promising. (Xfinity, 2015) The guarantee wants consumers to be amazed with the choices Comcast offers, excited by the innovation they provide and satisfied with the service and reliability of every interaction. Interestingly, the guarantee stresses that the corporation wants these things yet does not officially guarantee them. It is understandable that one cannot completely guarantee amazement, excitement, and satisfaction, however, under those premises, the clauses should be omitted from the guarantee seeing as they are not official. (Xfinity,2015) Of everything written, the entire statement only really guaranteed one thing - a 30-day money-back guarantee which claims that if anyone wishes to cancel for any reason, they can do so in the first 30 days and get their money back. All anyone has to do is return the equipment in good working order and Comcast will refund the monthly recurring fee f or the first 30 daysShow MoreRelatedCustomer Service And Corporate Social Responsibility1448 Words   |  6 Pages Customer Service Corporate Social Responsibility of The Comcast Corporation Patrick Naughton Bridgewater State University Author Note This paper was prepared for COMM 226 Introduction to Public Relations fall 2015 Customer Service Corporate Social Responsibility of The Comcast Corporation Introduction Customer Service Corporate Social Responsibility Social responsibility is a belief that one has both, the moral and ethical responsibility to base decisions based off of theRead MoreThe Importance Of Corporate Social Responsibility Development1196 Words   |  5 Pages Introduction Recent decades have witnessed the importance of Corporate Social Responsibility development in business landscapeï ¼Å'which is defined as be responsibility to all corporation activities with environment sustainable. Whether a small enterprise or a multinational company, CSR is an integral part of company to promote brand imageï ¼Å'enhance social harmony. And it also become a standard of company working measurement. Internallyï ¼Å'the CSR activities give staff respect and welfare, and forRead MoreTypes Of Corporate Social Responsibility1539 Words   |  7 Pagescompany provided a good or service to a consumer it received a profit in return. Owning a business has developed into a greater thing then the cut and dry definition previously mentioned. Society’s desires have changed with the times, and it burdens businesses to accept more social responsibility for the cost of doing business. In order for a business to continue to be successful in this rapidly changing business world it must accept the changes of corporate social responsibility. One of the most significantRead MoreArguments for and Against Corporate Social Responsibility1004 Words   |  5 PagesWhat is corporate social responsibility? Give arguments for and against social responsibility? Ans. Social Responsibility Social responsibility can be defined as: â€Å"A business’s obligation to follow goals that are good for both organization and society in the long-term, and are not required by law.† Corporate Social Responsibility The term corporate social responsibility came in to common use in the early 1970s. It means the duty of an organization towards society in order to prove itselfRead MoreThe Conception Of Corporate Social Responsibility1236 Words   |  5 PagesSocial responsibility is the accountability of companies for the contacts of its results along with actions on civilization and the surroundings, through crystal clear and ethical performance with the purpose of gives to continue progress together with the strength and the benefit of people. The truth so as to the expressions itself has tainted above this point also recommends that the significance qualified to perception for example, corporate social responsibility will maintain to progress inRead MoreSocial Responsibility Of Marketing : Does It Work?1640 Words   |  7 Pages Social Responsibility in Marketing: Does It Work? Amita Bajwa, Paulette Brown, Eric Burke, Sheron Curtis-Stokes, Raychale Dukeman, Jon Reed Kennesaw State University – Ruby C68 May 21, 2017 Socially responsible marketing is a marketing philosophy where a business considers what is in the best interest of society in the present and long term (DeWitt Dahlin, 2009). Corporate Social Responsibility (CSR) is not new to businessRead MoreThe Social Performance Of Apple Incorporation And The Impact Of Corporate Social Responsibility On The Multinational Business Organization987 Words   |  4 Pagesstrategies that have enhanced the social performance in the society. Corporate social responsibility plays a fundamental role in improving the relationship between a business and the local community (Taylor, 2010). Social performance of a business can ensure that it builds the good reputation among the customers thus improving the sales of the firm. This paper examines the social performance of Apple incorporation and the impact of corporate social responsibility on the multinational business organizationRead MoreThe Impact Of Corporate Social Responsibility On Organizational Stabi lity999 Words   |  4 Pages Part 2: The Impact of Corporate Social Responsibility on Organizational Stability (cite friedman http://www.lexology.com/library/detail.aspx?g=b22d13e7-1640-413b-9832-8a4d5454e8ab) We have talked about some benefits that Cadbury Schweppes brings to local suppliers in Ghana, and their responsibilities towards the environment and towards stakeholders in general. In this part, we are going to define the corporate social responsibility based on the course material we learned, talk about the impact itRead MoreCorporate Social Responsibility : A Company s Responsibility Essay1737 Words   |  7 Pages LITERATURE REVIEW Corporate Social Responsibility can be defined as a company’s responsibility to ensure ethical business behavior, contribution to the economic development of a country, improve the lifestyle of its own workforce and their family members, betterment of local community and overall society. It is some small amount of cost done by the company which effect can’t be seen in the present but in long term it promotes positive image for the company. Successful CSR program can take a companyRead MoreCorporate Social Responsibilities : Carroll s Pyramid1422 Words   |  6 PagesModel 1. Carroll’s Pyramid Carroll (1991) organized different corporate social responsibilities as a four-layered pyramid model and called it the pyramid of responsibilities. The four different responsibilities - economical, legal, ethical and philanthropic are the layers of the pyramid. Corporate social responsibility involves the conduct of a business so that it is economically profitable, law abiding, ethical and socially supportive. To be socially responsible then means that profitability and

Testing Friendships in Sula by Toni Morrison - 1148 Words

Every individual’s life is shaped by personal relationships that they have with others. Whether there are complications in the friendship or not, the person’s life is changed in some way. In Sula by Toni Morrison, friendships are put to the test. Single mother-child relationships and other friendships have hardships that they must overcome. Friendships between women when unmediated by men in a mother and child relationship create difficult decision-makings and ways of life, yet friendships between friends are less complicated and stronger without them. The mother and child relationships greatly affect the identity development in the kids. As seen in the community, the mother-child relationship is important in the sense that the mothers†¦show more content†¦On the other hand, Sula grew up in an opposite environment, one in which many people in the community did not agree with. â€Å"So when they met, first in chocolate halls and next through the ropes of the swing, they felt the ease and comfort of old friends†¦ Their meeting was fortunate, for it let them use each other to grow on. Daughters of distant mothers and incomprehensible fathers (Sula’s because he was dead; Nel’s because he wasn’t), they found in each other’s eyes the intimacy they were looking for† (52). Although they come from different backgrounds, the fact that they both lack something from their mothers and nonexistent fathers creates a common bond. They are happy with each other because they know what the other person is going through and they represent true friendship and understanding. Nel and Sula have two different personalities but they are able to compliment each other. They see in each other what they do not think they have in themselves and no other people in their lives are able to do this. The two girls seem inseparable until Sula has an affair with Jude, Nel’s husband. This is where a man was mediated into the situation and it changed everything in a complicated way. Although Nel may not realize it, she is most upset that she no longer has Sula to depend on. Nel questions, â€Å"But what about me? What about me? Why didn’t you think about me? Didn’t I count...? I was good to you, Sula, why don’t that matter?† (144). Nel cannot

Attitude Towards Obesity for Adolescent Health- myassignmenthelp

Question: Discuss about theAttitude Towards Obesity for Adolescent Health. Answer: Score matrix between FPS and IAT measures Fat Phobia Scale (FPS: explicit measure) IAT (Implicit measure) Bias towards obese person No bias Bias against obese persons Bias towards obese persons 1 0 0 No bias 0 3 0 Bias against obese persons 0 0 1 Note.N=5, Bias towards: preference for fat people (FPS=2 or less), No bias: no preference (1.99 FPS3.99)Bias against: preference for thin people (FPS=4 or more). The table above represents a number of five individuals who had different attitudes towards obesity. From the table, the horizontal side represents fat phobia scale for explicit measures. Vertical side represents implicit attitude measures. One person tested bias against obese for the implicit and explicit measure. Similar results were obtained for a person biased towards obese. Three persons were neutral for both explicit and implicit measure. Implicit and explicit attitude measures consist of different ideas. This holds where people express their views differently to a certain topic. The newly developed attitude is layered over the older ones and thus the attitudes are changed (Phelan et al 2015). The two measures implicit and explicit are autonomous of differences and they feebly correlate to one another. But if there are no differences in the structures they show greater correlation. The results obtained for (Table 1) shows no difference in ideas for both implicit and explicit hence a great correlation. People with obese are often discriminated because of the attitudes people have towards them. During some job interviews obese people are looked down upon and their chances of being hired for a certain position are ever low. Women with obese are vulnerable to discrimination compared to their male counterparts. They get discriminated regarding their promotions, benefits and even their actual pay (Markland et al 2015). Some studies have revealed that school healthcare staff and teachers have negative attitude and feelings towards obese. These feelings are reflected in school hence discriminating the obese students to a big extent. In social platforms and media, obese people are much discriminated. For example, some television shows portray overweight people in a very negative fashion. This extends to particular settings in the public arena where the obese are rarely given opportunities to express themselves (Lydecker et al 2015). Norm is an element of planned behavior. It is a person's understanding of pressure on participating or not participating in a required behavior change. Subjective norm, on the other hand, is the perception of an individual on a specific behavior that is influenced by the judgment of others like teachers and parent (Sabin et al 2015). E.g. In a school setting, explicit attitudes on obese are suppressed when an obese student is included in a game by a teacher Another element of planned behavior control. It is the capability and confidence of an individual to implement behavior change. It is the extent to which one thinks they can influence a given behavior. E.g. the banning of smoking in public places making it very hard for smokers References Sabin, J. A., Riskind, R. G., Nosek, B. A. (2015). Health care providers implicit and explicit attitudes toward lesbian women and gay men. American Journal of Public Health, 105(9), 1831-1841. Markland, D., Hall, C. R., Duncan, L. R., Simatovic, J. (2015). The effects of an imagery intervention on implicit and explicit exercise attitudes. Psychology of Sport and Exercise, 17, 24-31. Phelan, S. M., Burgess, D. J., Yeazel, M. W., Hellerstedt, W. L., Griffin, J. M., Ryn, V. M. (2015). Impact of weight bias and stigma on quality of care and outcomes for patients with obesity. Obesity Reviews, 16(4), 319-326. Lydecker, J. A., O'Brien, E., Grilo, C. (2017). Parents Implicit and Explicit Attitudes Towards Childhood Obesity. Journal of Adolescent Health, 60(2), S11-S12.

Terrorism, poverty and financial instability

International Relations Terrorism and International Crime Terrorism is the use of violence to instil fear in people. Terrorist activities, which are common around the world, can be eliminated through co-operation of the world powers. While some countries seek to apprehend those who perpetrate terrorist activities, other countries harbour and protect them. This conflict is not effective in the quest to ensure world security (Chadwick 25).Advertising We will write a custom critical writing sample on Terrorism, poverty and financial instability specifically for you for only $16.05 $11/page Learn More Terrorism is not a new phenomenon as it has been present throughout the history of humankind. However, different forms of terrorism are defined by the cause behind the act. Terrorist activities are perpetrated to compel the affected parties to comply with the demands of the terrorists. Since the terrorists do not have enough resources to confront their enemies, they use a method of ambush and secrecy. In most cases, if the terrorist’s demands are ignored, the confrontation ends in a conflict. However, in other cases, the terrorists achieve their aim if their sole intention is to instil fear (Laqueur 16). Global Poverty and Development Poverty is a global problem with complex and intertwined adverse effects. In some situations, poverty has existed throughout the history of the concerned society. There is a great risk of conflict if the situation persists. Competition for resources in an unfavourable environment eventually results in armed conflicts. Some of the conflicts in the developing countries caused by the instability and poverty in the third world countries. Thus, persistent poverty is a risk of political and social instability. Poverty is also a crisis since it presents a difficult situation (Townsend 54). Co-operation among countries of the world creates a large free market for commodities. This facilitates distribution of wealth, and reduces the gap between the rich and the poor. The efforts to eradicate poverty should include formation of a specialised body to identify the poverty-stricken areas, and find an appropriate solution. Combination of efforts by international bodies in an effort to eradicate poverty, gives them a greater power to deal with the situation. However, the great power and influence brought by the cooperation between agencies poses a political risk (Collier 32). This unified force can control the political course of a needy region. Since the political situation of a country affects generation of wealth, the power of the agencies may widen the gap between the rich and poor people.Advertising Looking for critical writing on international relations? Let's see if we can help you! Get your first paper with 15% OFF Learn More Global Financial Instability Global financial crises started in 2007 and continued for four years with mild responses from individual governments. W hen the financial recession died down in the year twenty twelve, the world’s economic activities are returning to normal after stabilisation of the capital markets. However, the current stability is at a risk of disruption by another financial crisis due to the lack of long-term solution to the crisis (Lomborg 37). Measures taken during the crisis were immediate counteractive measures to restore financial stability. The world powers, which make up the G20, and lending organisations like the international monetary fund, cannot develop a solution to influence the world economy positively. This is because these institutions are committed to their own security and financial stability. The only solution to this problem lies with individual powers such as the United States, which can influence the world economy easily. Their sound economic planning will reduce the chances of another global financial crisis. The continued investments of the governments in the private market are incr easing insecurity of the global financial market (Acharya et al 25). Consequently, the government cannot regulate the capital markets when it has heavily invested in such schemes as the hedge funds. Works Cited Acharya, Viral V., and Matthew Richardson. Restoring financial stability: how to repair a failed system. Hoboken, N.J.: John Wiley Sons, 2009. Print. Chadwick, Elizabeth. Self-determination, terrorism, and the international humanitarian law of armed conflict. The Hague: M. Nijhoff, 1996. Print. Collier, Paul. The bottom billion: why the poorest countries are failing and what can be done about it. Oxford: Oxford University Press, 2007. Print. Laqueur, Walter. The new terrorism: fanaticism and the arms of mass destruction. New York: Oxford University Press, 1999. Print.Advertising We will write a custom critical writing sample on Terrorism, poverty and financial instability specifically for you for only $16.05 $11/page Learn More Lomborg, Bjà ¸rn . Global crises, global solutions. Cambridge: Cambridge University Press, 2004. Print. Townsend, Peter, and David Gordon. World poverty: new policies to defeat an old enemy. Bristol: Policy Press, 2002. Print. This critical writing on Terrorism, poverty and financial instability was written and submitted by user Abbey Ramsey to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.